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Hi and Welcome to the Forums!
8250 or 8520? You've said both...we'll have this moved to the proper section once you clarify.
But...RIM provides zero free front line support. All free support, including warranty work, is first handled by the carriers and authorized resellers under whatever terms you agreed to when you purchased the BB. That is the way it works. If you choose to bypass them, you will be violating your support agreement -- and that will require the use of RIMs Incident Based Support, which starts with up-front fees.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
