09-12-2013 01:42 PM
Solved! Go to Solution.
09-15-2013 11:35 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest removing the saved Bluetooth profile and then setup the Bluetooth connection again for the headset. Go into Options>Network and Connections>Bluetooth. Highlight the connected device and press menu>delete.
Then press Menu>Add Device, and make sure the headset is in pairing mode and then pair the BlackBerry Bold 9900 with the headset. Test the connection out and let me know if the issue still persists.
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
09-16-2013 08:32 AM
09-16-2013 09:04 AM
deletee the paring on the phone,
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC.
Then parin the deviec again and pay attention to the question that pops up to trust the device and auto connect when pairing
09-16-2013 03:10 PM