05-12-2012 06:44 AM
Since the whole 2.0 update, I have been having problems when it comes to getting my Playbook out of sleep mode. When I swipe the screen to wake it up, the backlight comes on, and a bunch of grey lines are displayed. The same thing happens if I use the power button to wake it up. Sometimes it will display everything but will be a negative (what should be dark is light and visa versa). I either have to reboot the playbook, or keep putting it back to sleep and waking it up over and over again until it finally works. I have read of other people having this problem, but haven't found someone with a solution.
05-22-2012 08:48 PM
If it's a software issue a reload of the OS will fix it. If this does not then a call to warranty support is in order
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.