Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Accessories

Reply
New Contributor
skribs
Posts: 3
Registered: ‎10-02-2012
My Device: bold 9930

Smart Card Reader 2 syncing issue - 9 digit ID

I have a phone I am trying to set up for a customer with the BlackBerry Smart Card Reader 2.  Both the phone and the card reader are running the same version of the software, as they both have the version that is installed on my desktop (5.0).  However, the card reader has a 9-digit ID name, and the BlackBerry will only accept 8-digit ID information in the selected box.  I've read online of people having this issue but haven't found a fix.  Can anyone assist me with this problem?

 

BB in question is a Bold 9930 on Verizon.