08-16-2011 05:13 PM
So I recently purchased a bluetooth keyboard to use with my playbook 16gb. I am able to connect and pair the keyboard to the playbook just fine, but as I'm using it the playbook disconnects and reconnects to the keyboard every couple minutes, making the keyboard essentially useless. Typically when this happens, the keyboard becomes completely unresponsive, and then ten seconds later a notification appears in the top-left corner saying that the bluetooth keyboard is connected, re-allowing me to use it. This issue occurs whether I'm close or far from the playbook, sometimes it occurs when I'm not typing, sometimes it occurs in the middle of typing a word. I also paired the same keyboard to my desktop computer for 30 minutes and it never disconnected, leading me to think it is the playbook at fault here.
I found only one post about this so far in the forums, so I was wondering if this is just a bluetooth software problem, or if my playbook is defective?
Thanks for the help.
10-31-2011 11:10 AM
I am finding exactly the same problem with the Hipstreet Playbook keyboard. Is that what you're using?
I talked to their technical support and got this reply:
The issue you're reporting is specific to the PlayBook.
We've received complaints of specific users experiencing the exact same issues.
Our PlayBook has been tested with over 10 different Keyboards and none lose the connection.
Please contact RIM and let them know of the issues you're experiencing.
We're currently in contact with them also to get this issue rectified.
So I don't know if they are suggesting that my Playbook has a particular problem (which theirs doesn't have). Maybe the problem is with the specific keyboard I have.
Anyway, I am going to send this question to RIM support.
11-07-2011 05:48 PM
No, I'm not using the Hipstreet keyboard, but I wonder if my problem is not too dissimilar. If your keyboard problem does get resolved, hopefully mine will as well. Let me know if RIM has any suggestions or details.
12-12-2011 12:03 PM
I use the Hip Street Keyboard. I have contacted both parties. No one seems to want to admit blame which leads me to believe that I chose the wrong notebook and the wrong keyboard company. Extremely frustrated!!!
12-12-2011 12:17 PM
02-23-2012 08:59 AM
Same issue here - but it's worse. Just updated to OS 2.0 and not only tried to synch with a wireless bluetooth keyboard - intermittent, but also the Remote control with BB handset 9780 also cuts in and out.
Furthermore, when the Playbook is in the car with the Handsfreelink, the Playbook connects and disconnects repeatedly.
The Bluetooth is completely bonkers....
03-05-2012 03:07 PM
I've been looking for a bluetooth keyboard and have come across Verbatim and Walmart. I just bought my OS2 Playbook, and so far from what I am reading, these external keyboards are a bust. Is RIM possibly developing an external keyboard?
Is anyone having any luck with whatever brand of bluetooth keyboard??