BlackBerry® Accessories

[momcstay]

I have had my playbook since December and yesterday I went to charge my playbook using the wall charger that came with it and the charger no longer charges.  Does anyone know if Blackberry will replace the charger?  If so how do I go about it?

[JSanders Resident Expert · Accepted solution]

You sure it's the charger and not a problem with the USB port ON the PlayBook?

Connect to your PC with a USB cable... open the BlackBerry Desktop Sofware. Do you show the PB connected?

But yes, call your warranty service number.

http://us.blackberry.com/legal/playbook/limited-warranty.jsp

[momcstay]

it's definatly the charger as I used my sons blackberry charger and it charged no problem.

[JSanders Resident Expert]

Yep, then call and see what they say.

You'd be smart to get the rapid charger that doesn't connect to the USB port.

[ke4qdc]

What is the Blackberry contact email or phone number to see if I can get a replacement charger. I accidentally stepped on mine when I dropped it and broke the plug blade off.

[JSanders Resident Expert]

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ke4qdc wrote:
What is the Blackberry contact email or phone number to see if I can get a replacement charger. I accidentally stepped on mine when I dropped it and broke the plug blade off.

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You didn't read this thread did you? Posted above, see the link ^^

[ke4qdc]

well I have spent the last 2 hours looking for a way just to send a email to support and can't find one. I'll just go down to the local radio shack and pick up a cord. It will be easier

[JSanders Resident Expert]

You can't email support, but you can call them (which is one thing you did ask for above) and the direct support phone is posted in the link I provided above under "United States" (which I am assuming since you've listed AT&T on your profile).

Good luck.

[ke4qdc]

Thanks I did find the information and have spoked with support and I am waiting on an email to confirm shipment of a new charger. I must say I was very pleasantly surprised with speaking to the RIM representative. Zero hold time and she stayed with me the entire time till she got all the necessary info from me. It was a great experience. Thanks for your help and advice

[JSanders Resident Expert]

Great!

You're welcome.