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Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
Accepted Solution

Impressions close to zero after updating app with the new SDK

[ Edited ]

I have updated one of my apps with the new SDK (SDK_MR3_B122). Before the app used the appId, but I changed the code to use the zoneId. Few days after the update impressions and clicks are getting close to zero, I have checked this in both dashboard and reports.

 

Edit: I just got a response from BBAS team, issue is investigated, I will keep the thread open until the issue is resolved.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Contributor
raymccrae
Posts: 18
Registered: ‎01-10-2011
My Device: BlackBerry Bold 9780

Re: Impressions close to zero after updating app with the new SDK

I'm finding the same thing. Hopefully RIM will respond.

Contributor
raymccrae
Posts: 18
Registered: ‎01-10-2011
My Device: BlackBerry Bold 9780

Re: Impressions close to zero after updating app with the new SDK

From the email from RIM:-

Those developers who are using older SDKs which use App id instead of zone id need to contact us at AdvertisingService@BlackBerry.com. We will provide you with the new zone ids which are to be used with the SDK.

I guess we need to get new IDs for this new SDK.
Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810

Re: Impressions close to zero after updating app with the new SDK

I already did this and got such reply:

-------

Please follow the following instructions to locate your application(s) zone IDs: 

1. Go to adservices.blackberry.com
2. Login to your account
3. Click on App Setup.
4. Scroll down to where it says "Existing Apps", locate the application, and click
on the "Code" button. You will be taken to the Code screen where you can copy and
paste the Zone ID.
-----

 

So I'm using the correct zoneId, BBAS team has confirmed that ads are served for my zoneIds and the issue is with the reporting.

 



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810

Re: Impressions close to zero after updating app with the new SDK

So I had a phone call with one of the BBAS engineers last night. It appears that the issue is related to my app design. In fact my app is running in the background all the time (to update some stuff). The previous version of BBAS served ads even when the app screen is not visible (as it is in my case), while the new BBAS version shows ads only when the screen is active and users can see it. That's why the significant impressions drop, before I was (unintentionally of course) "cheating" the BBAS with the always-running app.

 

I will mark this post as solution.



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Developer
gyubok
Posts: 520
Registered: ‎10-08-2009
My Device: Bold 9900

Re: Impressions close to zero after updating app with the new SDK

Lol this is quite funny. I can't imagine how many ads you've served while running in the background!