01-07-2012 12:39 PM
01-09-2012 02:17 PM
lagunex: There was another reporting issue that caused some people to see $0 revenue reported in error. This may have been fixed today, I'm trying to get confirmation on this. In the mean time, can you give it another try?
Regarding very low eCPM, please contact firstname.lastname@example.org for help with this. They can assist you in optimizing your ad feed prioritization to help to maximize your results.
01-09-2012 02:42 PM
01-10-2012 09:19 AM
Payment should equal reporting. There is a bug which should be fixed with the coming release at which point we will rerun the numbers and Reports Beta will match billing exactly. I confirmed that the fix has NOT yet been applied. It's expected to be in place in the next day or two. I'll post again once it's in place.
For reporting, note that you shouldn't report on the current day. We recommend reporting at least 2 days in the past to ensure that all data has been collected from the ad networks and included in your report.
01-11-2012 02:51 PM
The update was performed last night and the $0 reporting issue should now be fixed.
01-12-2012 02:02 AM
Our stats seem to be more consistent now, too. eCPM averages somewhere around $0.10. It seems to take a couple of days up to a week until all data for a day is complete.
We are seeing a different problem though. Reports show our fill rate at only 5%. Down from an already very low 25% one month ago.
Reporting error, problem with our app, or really no inventory available?
Anyone else seeing that low fill rates?
01-12-2012 03:51 AM
01-13-2012 08:18 AM
We do not allow modifications to the Ad Feed config. Instead we recommend that you send support an e-mail and we will make the desired changes on their behalf. Also, we are still having issues with Millennial reporting where it is currently 6 days behind (no Millennial reports for the last 6 days).
Finally, if there are any questions regarding revenue, pls e-mail support and we will do a deep dive into the users account to determine the root cause of the issue.
01-13-2012 09:04 AM