09-21-2011 01:53 PM
Since the update most of my spaces have disappeared. I have tried typing the name of these spaces in the Search field and my spaces do appear in the search result. If I click on a space, I get directed to a URL similar to the following
With the content similar to this:
Page Not Found
Sorry, we couldn't find /analytics/spaces/12345.
If you typed the URL, make sure you spelled it correctly.
If I try creating a new space, I get a message saying: "Your space has been created.", but this new space doesn't appear in the Spaces area. Trying the search method again shows this space in the results, but again gives the same error.
How can these problems be resolved? At the moment the Analytics data is unavailable.
09-21-2011 04:00 PM
Any bookmarks you had to spaces before the update are likely changed, but that doesn't explain the missing spaces in your account, or the inability to create new ones. Can you provide your account name so that I can get Webtrends to look at it?
09-23-2011 03:50 PM
Can you let me know what spaces we should try to search for so that they can reproduce this on their end?
10-04-2011 11:24 AM
The missing spaces have appeared and are working now. There are still some issues though when creating new spaces. Any new space that is created will cause the same issue as before and will be unaccessible.
10-19-2011 05:43 AM
We want to use this new cool feature in our applicattions, but we get same error.
I created two spaces on the Analytics Portal but both of them are not accessible.
When will this work?
10-20-2011 12:58 AM
Can you send me your account name at firstname.lastname@example.org?
We will need to look up your account with Webtrends.