BlackBerry Analytics Service

[dsokhan]

Hi community,

Please help.

I am trying to create a space to get started, but I have only empty page with one question "What do you want to measure?" and Cancel button at the bottom of the page and nothing else. Please advice, what I'am doing wrong.

Browser language the same as in BA Service settings.

Thanks

[dsokhan]

Created two more accounts. The same problem. When I'm trying to login into BB Analytics Service 9 it says that :

A problem occurred when validating Webtrends Analytics On Demand login.

To access your account you must log in from a different location. Please contact your Webtrends administrator for assistance.

Help... or advise...maybe I'm doing something wrong.


Thanks for future help.

[Deepu_George_Jacob]

Me too facing this problem... please advice what should we do??

[gbeukeboom]

Hi there,

I have escalated this to Webtrends support and will report back once resolved.

[gbeukeboom]

Hi all,

I have been informed that the root cause of this issue has been found and is now fixed. Some accounts may still be facing the issue and are being manually fixed, so if your account still has this problem please wait until tomorrow then let me know if it still occurs.

Cheers,