BlackBerry Analytics Service

[JM_Support]

The onScreenView method doesn't seem to be properly showing results in the Screens reports section. As an example:

If I use the following call:

try {
    WebtrendsDataCollector.getInstance().onScreenView("/menu/help", "Help Screen", "View Help Screen", null, null);
} catch (IllegalWebtrendsParameterValueException err) {
    WebtrendsDataCollector.getLog().e(err.getMessage());
} 

In the reports section:

The Events report would correctly add an event called: "View Help Screen"

The Screens report shows no data, but it should be showing "Help Screen".

Additionally, in the summary screen which displays the charts, etc... it shows the "Screen Views" and "Screen Views per Session" as 1. Since this is correct, it seems that only the "Screens" report is incorrect.

[twindsor]

Sent the issue to Webtrends for investigation.

[andrian16love]

Issue to webstrends for investigation

[twindsor]

Webtrends reports they have investigated this and found that there was just a very short bit of traffic, not enough to close out the session. The screen views are recorded with the end of session event, so it was not sent to the server.

Further use of the application or inclusion of the ApplicationTerminate() method I would expect to clear this up.