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BlackBerry App World™ Development

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Visitor
mcocaro
Posts: 1
Registered: 02-07-2012
My Carrier: 01158766850

404 Error while downloading app

Hi - Last Saturday we've submitted an app to the app world and some customers are suffering a 404 Error while trying to download the app. Got any ideas what can be wrong? How could I access some logs to find out the real problem? Whether is the app or the App World?

 

Appreciate your responses.

 

Thanks!

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Developer
QuiteSimple
Posts: 1,012
Registered: 11-06-2009
My Carrier: WiFi

Re: 404 Error while downloading app

It's probably App World or your users internet connection or both. You can't access any logs actually, even device EventLog won't help you much investigating this issue. Just advise the users to try again later.



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