12-26-2009 11:18 AM
Hi all - I received the email below this morning (name has been removed). My app is for sale in App World. Has anyone else received these kinds of requests? The mail headers (not shown below) seem to indicate it did in fact come from inside RIM.
??
from (firstname) (lastname) <(firstinitial)(lastname)@rim.com> to support@essare.net date Sat, Dec 26, 2009 at 6:42 AM hide details 6:42 AM (3 hours ago) Hi there, I work for Research In Motion and would like to download where's my phone pro and wondered if you would be able to send me a link/activation code. Please contact me if you have any questions or require further information. Many thanks (firstname)
12-29-2009 09:00 AM
Hi sreid55,
Thank you for posting this question prior to providing the user with a license key. I would request that any email sent directly from a RIM employee, looking for a free license key be denied.
There are very few times we, the Storefront Management Team, would require a license key for any application, and these rare requests would come directly from storefrontmanager@rim.com, or directly from myself. Please keep in mind we do not monitor storefrontmanager@rim.com for questions/support requests, but we still do use it for notifications, etc.
If you have any follow-up questions to this, please feel free to let me know.