Hi there!
In addition, we've discovered this process to sometimes be helpful:
In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:
- Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > Delete
- AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > BBKey > Delete
- Use either your PC (via Mass Storage Mode) or your BB (via Media > BBKey > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
- Use this AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
"Removed from your paypal account"? What, exactly, are you seeking...a credit? If so, that's done via this portal:
Your inquiry needs to be sent as follows. Go to this URL:
and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. If you don't have an "Order Number" for that field, just use anything (e.g., "123456").
If the form responds telling you that your PIN is invalid, then please report that fact back here as there is a separate resolution path for that issue.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
Believe it or not, Like's do matter! So, if anyone has been helpful to you, please show your appreciation by clicking the
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
