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BlackBerry App World - General Discussions

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mcnamaa
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mcnamaa
Posts: 1
Registered: 11-06-2009

BBM deleted?

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11-06-2009 05:04 PM

hi, i went to download the new bbm and apparently it has been downloaded on my phone but it wont run. and it has also deleted the old bbm. anyone know what to do? thanks so much

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JSanders
Posts: 48,134
Registered: 04-01-2008
My Carrier: Verizon

Re: BBM deleted?

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11-06-2009 06:18 PM

go to Options > Advanced > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.

You can restore your contacts from the BBM v.5 application or from the Desktop Manager > Backup/Restore > Advanced.

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