BlackBerry App World - General Discussions

[3rdpig]

When I put in my paypal email address and pass word it says "Please wait while your purchases are retrievied" and after a few seconds it says "Unable to authenticate user at this time, please try again later". 

I've checked the paypal email address and password by logging into paypal on my PC, it is correct.

This has been going on for days now and, whether by coincidence or not, it seems like it started right after I upgraded my 9530 Storm  to OS 5.0.328.

I've read the posts from other people with this problem and I've followed the advice given.  I've uninstalled and reinstalled App World, I've even wiped the phone and reinstalled the OS via Verizon's website and then reinstalled App World again.  It didn't help. 

I've got at least one purchased app I need to reinstall, so I'd appreciate some help.

[sdgardne]

Hi there!

To log your issue with internal RIM, your inquiry needs to be sent as follows. Go to this URL:

• https://www.blackberry.com/CSOHelp/index.do?ft=generic

and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. Be sure to also include the reason why you have exceeded your maximum allowable PIN associations to AppWorld (e.g., multiple RMA, warranty replacement, etc.). If you don't have an "Order Number" for that field, just use anything (e.g., "123456").

If the form responds telling you that your PIN is invalid, then please report that fact back here as there is a separate resolution path for that issue.

Cheers!

[3rdpig]

The form refuses to accept my PIN.

[sdgardne]

OK...then see your Private Messages on this site for a PM from me with instructions to resolve that. After that is fixed, you will be able to log your issue on the RIM support form.

Best.

[brownberry70]

This is my exact problem, only I'm on a bold 9000, and upgraded to 5.0.0.314. I went to the recommended link and my pin was accepted. Awaiting a solution.

[3rdpig]

I PM'd her yesterday but havn't gotten a response yet.  Will she respond to me after she fixes it or should I just keep trying the form?

[sdgardne]

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3rdpig wrote:

I PM'd her yesterday but havn't gotten a response yet.  Will she respond to me after she fixes it or should I just keep trying the form?

---

Well, since this is all handled via PM between you and the contact, I really don't have any visibility...so I don't know what you should expect. I have only heard back from a very few folks you do this, so I don't know what to tell you as "normal"...sorry...

[3rdpig]

Well, I never recieved an answer from her but the form now accepts my PIN, so I'm assuming she fixed it, and thanks to her if she's reading this.

I've submitted the form so hopefully I'll get this issue resolved before my next phone upgrade 9 months from now.  Good thing these weren't important business apps or VZ would have already gotten this phone back as defective.  Having to wait days to reinstall apps after an official OS update is not acceptable.

[3rdpig]

Well it's been one week since I reported the problem to RIM and I've had zero response from them and I still can't log into Appworld to reinstall my paid apps. 

Is this how they typically deal with non corporate customers?

[sdgardne]

Hi again!

Just to be clear -- when you say you've had "zero response", is that absolute? You should have quickly received an automated reply with a ticket number along with follow up instructions...did you not receive that?

Thanks.