BlackBerry App World - General Discussions

[flaminchocolate]

I recently purchased two items from blackberry app world using my phone.

Later that day, I recieved an email saying both payments have failed so I logged onto paypal and paid for both application manually. (as email asked me to do so)

However, i was looking through my online banking today, and found thatI have been charged twice for both items, meaning I have overpaid by £5.58

I cannot find any contact details regarding this issue, so any help would be greatly appreciated!

[JSanders Resident Expert]

Contact PayPal first.

[flaminchocolate]

I contacted paypal, and they told me that even though they sent me an email saying the transaction failed (and told me to pay manually), I should have ignored it since I had both direct debit and my account details on their site so when one method failed, they charged me using another method *eyes rolling*

Of course, I just followed what the email told me to do, so I paid manually. and this is why I ended up paying twice.

Paypal told me to contact blackberry for refund, but as mentioned previously, there is no approprotae contact details for this issue.

I have already rang 01753 667000 but they told me that they are not the right people to talk to...

Sorry this is a long message but thank you for reading it.

[JSanders Resident Expert]

PayPal still should handle it, or the seller.

[sprintagal]

How would the seller handle it? Developers have no capability to issue refunds. By seller do you mean "BlackBerry"?

[Xandrex]

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sprintagal wrote:

How would the seller handle it? Developers have no capability to issue refunds. By seller do you mean "BlackBerry"?

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BlackBerry is a brand. There are four actors in this transaction :

• the editor provides a product (the software)
• RIM provides a shopping mall (BlackBerry App World), you can think it as a local that the editor rents
• the buyer buys the product
• Paypal is the payment method

From a Paypal point of view : if there is trouble during the payment transaction, it can be fixed either by Paypal or by RIM, both have been working together to provide a gaetway between BBAW and PayPal.

From a buyer pont of view: the seller and the payment method are responsible to make everything go smooth. If Paypal cannot help you, then the seller can of course initiate a refund by any means. paper check, wire the money to your Paypal accound, to your IBAN bank account, use Western Union or even flying pidgins.