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Question131569
Posts: 1
Registered: 11-06-2009

I brought the quick launch through black berry applicati...

I brought the quick launch through black berry applications and now because i have a new blackberry it wont let be install it at it says i have already purchased it and i cant down load it can you help me?
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Guru III
sdgardne
Posts: 26,667
Registered: 11-28-2008
My Carrier: AT&T

Re: I brought the quick launch through black berry applicati...

Hi there!

To re-install your apps, please follow this section of the AppWorld user guide:


For more registration key information, see this KB:

 

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > BBKey > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > BBKey > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > BBKey > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided

 

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!

 



Occam's Razor nearly always applies when troubleshooting technology issues!
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