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BlackBerry App World - General Discussions

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wrorethiku
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wrorethiku
Posts: 1
Registered: 01-06-2012
My Carrier: T-Mobile

problem wi BBID HELP!!!!

Options

01-06-2012 03:45 AM

Hi I got the curve 9360 yesterday and when I go appworld or try to access my I'd etc in options it takes me straight to the verification page. I enter my username and password and everytime it says "enter username associated with smartphone" but what I enter IS the correct username! I've tried resetting password and the vodafone tech team couldn't help! Its really frustrating I can't download any apps or anything! PLEASE HELP!!! Thanks

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BlackBerry Technical Advisor
BlackBerry Technical Advisor
Cpt_Sweatpants
Posts: 1,805
Registered: 01-27-2010

Re: problem wi BBID HELP!!!!

Options

01-11-2012 01:34 PM

Hi wroethiku

 

Backup your BlackBerry then perform a security wipe by going to Options>Security>Security Wipe.  Once the wipe is completed, sign in with your BlackBerry ID.  This should fix your issue.

 

Thanks

 

 

-CptS

 

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