05-13-2013 10:52 AM - edited 05-13-2013 11:01 AM
I have tried several times to update. My Blackberry Bold 9790 From OS 7 to OS 7.1. But while creating the backup remains stuck. This is at the beginning of the backup. And this has already happened several times. . I've tried it with the Blackberry Desktop Manager , I've tried it with the wireless update, and I''ve tried it with the ''online'' ''web based'' update, but they all stuck at almost the same moment (early while making the backup), I really want to update my blackberry because there are some new functions and i''ll get some premium apps for free
Is there someone who can help me ?
05-13-2013 11:37 AM
Welcome to Support Forums
Can you confirm at which database the backup struck ? Is it the Smartcard option!
You can try this and see if it works :
Connect your Device and run BlackBerry Desktop Software , Click on Device in drop down menu in Desktop Software > Delete Data > Choose Selected Data > Scroll down and Mark Social Feed Database , then Delete that specific database . After deleting try try a full device backup and see if that allows.
Or Check this KB :
KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
When it is done try updating your device using Desktop Software .
05-13-2013 11:43 AM
You are welcome .. Sure, take your time and do let us know if you feel any problem