BlackBerry® Bold™

[fizz_1]

I updated my blackberry 9900 to the new 7.1 OS and at the moment my phone is stuck on the screen of backing up your data at 30% for the last 3 hours, HELP! i need it ASAP!!!

[sdgardne]

(Credit JSanders)

There are two methods of recovery for you to try:

One:

• Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
• You will get three option Retry, Update Or Cancel, then click on update.
• Once it is to the stage of the update "initializing handheld", then insert battery.
• If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

• Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
• Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
• IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
• Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

[fizz_1]

the only issue with the above solutions is that Ive lost my USB so i can not currently utilise the desktop software  

[fizz_1]

Ive tried to allow it to enter safe mode however nothing is happening, it freezes at the social feeds at 30% no luck at all 

[conorcccc]

Take it into your local Three store and they'll be able to either send it of to be fixed or fix it there and then.

[JSanders Resident Expert]

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fizz_1 wrote:

Ive tried to allow it to enter safe mode however nothing is happening, it freezes at the social feeds at 30% no luck at all 

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Read this:

"Error backing up databases" message is generated at Smart Card Options database when backing up th...  

[conorcccc]

The 'Smart Card' is for NFC, have you used NFC on your BlackBerry before updating?

[conorcccc]

"The cache for the BlackBerry Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed"

[JSanders Resident Expert]

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conorcccc wrote:
"The cache for the BlackBerry Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed"

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That has nothing to do with it. You're writing about the cache, this is the stored database.

[HRP92]

I had this issue, mine was stuck at 15% for a good few hours. I left it over night and when I woke up it was finished. I think it just takes a long time to sort itself out. Hope yours has finished now!