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New Contributor
fizz_1
Posts: 5
Registered: ‎12-10-2012
My Device: 9900

7.1 OSSoftwate update problem

I updated my blackberry 9900 to the new 7.1 OS and at the moment my phone is stuck on the screen of backing up your data at 30% for the last 3 hours, HELP! i need it ASAP!!!

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Hall of Famer II
sdgardne
Posts: 48,533
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 7.1 OSSoftwate update problem

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
fizz_1
Posts: 5
Registered: ‎12-10-2012
My Device: 9900

Re: 7.1 OSSoftwate update problem

the only issue with the above solutions is that Ive lost my USB so i can not currently utilise the desktop software :smileysad: 

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New Contributor
fizz_1
Posts: 5
Registered: ‎12-10-2012
My Device: 9900

Re: 7.1 OSSoftwate update problem

Ive tried to allow it to enter safe mode however nothing is happening, it freezes at the social feeds at 30% no luck at all 

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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320

Re: 7.1 OSSoftwate update problem

Take it into your local Three store and they'll be able to either send it of to be fixed or fix it there and then.
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JSanders
Posts: 85,659
Likes: 23,096
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 7.1 OSSoftwate update problem


fizz_1 wrote:

Ive tried to allow it to enter safe mode however nothing is happening, it freezes at the social feeds at 30% no luck at all 


Read this:

 

"Error backing up databases" message is generated at Smart Card Options database when backing up th...  




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320

Re: 7.1 OSSoftwate update problem

The 'Smart Card' is for NFC, have you used NFC on your BlackBerry before updating?
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Regular Contributor
conorcccc
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320

Re: 7.1 OSSoftwate update problem

"The cache for the BlackBerry Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed"
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JSanders
Posts: 85,659
Likes: 23,096
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 7.1 OSSoftwate update problem


conorcccc wrote:
"The cache for the BlackBerry Social Feeds application is scrubbed every 24 hours, however only the previous 180 days worth of data is removed"

That has nothing to do with it. You're writing about the cache, this is the stored database.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
HRP92
Posts: 12
Registered: ‎12-11-2012
My Device: Blacberry Bold 9790

Re: 7.1 OSSoftwate update problem

I had this issue, mine was stuck at 15% for a good few hours. I left it over night and when I woke up it was finished. I think it just takes a long time to sort itself out. Hope yours has finished now!

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