02-06-2012 02:23 PM
Today, I did a desktop download of BB Desktop Software, so I can sync, etc. The desktop software asked for password for BB, which I have never had or used. after 10 attempts it WIPED my BB and now the screen just sits there and has image of screen with line thru it and text says Reload Software 513...and it just sits there and does nothing for over 45 minutes now. I fear I have royally screwed up and need to help to get BB re-booted and active again. What have I done, can anyone help? I have removed battery, let stand for several minutes and re-loaded battery..NOTHING!
02-06-2012 03:15 PM
Try to force the detection of the BlackBerry smartphone using Application Loader
02-06-2012 04:00 PM
Are you using the latest version of the desktop manager?
If not, update it and give it another try.
02-06-2012 04:23 PM
02-06-2012 04:35 PM
oh wow, RIM ovverides anything I can suggest! Thats good to know, didn't know about the 24 hour cooldown period.
I was going to suggest bbsak.
The how to videos are here:
02-06-2012 05:47 PM
This happened to me last night and all day I've been trying to reload as well. Thank you for the info. I will wait 24 hours as well and hope it works. Going crazy
02-07-2012 03:22 PM
were you able to solve the reload issue? After 24 hours and updates my DM still isn't detecting my device to let me get into the syste. The device manager states it is connected to my device so I know it is not the cord.
Any help I'm going nuts
02-07-2012 03:46 PM
Can you take it to the store so a tech a look at this?