12-05-2012 02:13 PM
I have tried to install some applications (e.g. Blackberry App World) but get the 910 Application Authorisation Failure error. If I were using my Blackberry in a company using a BES then the knowledge base suggests that there is an IT Policy in place preventing the application from being installed. However, I am with O2, synching to the likes of Google and BT Yahoo, using a BIS. Just in case there is a policy, I have viewed it in Options > Security > Security Status Information and it says:
No Disallowed Applications
That suggests there is no restriction. So, does anyone know why I get the error?
12-05-2012 02:54 PM - edited 12-05-2012 02:56 PM
Hi and Welcome to the Community!
While rare, there are cases of "stealth" IT Policies that do not display, yet cause things to be blocked. Unfortunately, I know of only one way to actually verify that situation...and it's the same as if there were obvious evidence of a latent IT Policy.
If you wish to do it, here's what I'd recommend:
1) Backup, from inside of BBM, your BBM Contacts, to your device or media card memory:
2) Conduct a full backup, via the Desktop Software, of your BB to your PC:
3) Copy to your PC, via Mass Storage Mode, the entire contents of your Device and Media Card memory:
4) Take a manual inventory of all of your apps that you obtain outside of AppWorld...include the source of the app as well as any necessary license keys.
5) Perform the ResetToFactory:
6) Re-establish your BB ID and/or AppWorld connection (be sure to use the exact same credentials), and reinstall all of your AppWorld provided apps
7) Restore (selective -- not wholesale!) from your backup, but only those databases you really need, excluding especially anything to do with IT Policy:
8) Reinstall all of your non-AppWorld provided apps, using the data you gathered in step 4 above
9) If needed, restore your BBM contacts from the backup taken to your device/media card...if the contents of those got wiped, also restore them from the copies you took to your PC in step 3 above
With that, you should be good to go. Be sure that you somehow mark that backup file, on your PC, as being the one that contains the IT Policy -- you don't ever want to accidentally use it as the source of wholesale restore.
Now, if the problem still presents, then that's terribly odd indeed...but hopefully it was indeed a stealth IT Policy, and this will wipe it out.
Good luck and let us know!