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BlackBerry® Bold™

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Posts: 90,332
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 Bold - changed service provider but can't set up email account again

ON your company email, have you asked your employer IT people what the mail domain should be?

Are you using OWA Outlook Web Access? BES enterprise mail?




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Posts: 6
Registered: ‎11-28-2012
My Device: Bold 9700
My Carrier: O2

Re: 9700 Bold - changed service provider but can't set up email account again

we're a bit small for an IT person, but as it's working for my outbound email do you have any thoughts on why it's not working for my inbound mail?!

Posts: 90,332
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 Bold - changed service provider but can't set up email account again

Please try this FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code