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BlackBerry® Bold™

New Contributor
Posts: 4
Registered: ‎11-25-2009
My Device: Not Specified


Im not sure if i am in the correct room but ill have a bash.  I have just bought a bold 2 9700 simfree, without contract. the phone is working like a charm, however, i cant seem to get my computer to recognise it when i plug into the USB port.  I keep getting a message saying windows has found new hardware, then, windows will install drivers, then, widows cant find drivers, then insert the disc that came with your divice ( with i have installed) then , windows cant find drivers on disc. it cant even find them online, and a very strange thing also is that on the screen of blackberry a message says that the power source im usin to charge my phone is 2 weak for the job !!!  i have a new 1 terabyte machine, how come ?

any how im in right mess cant get any music or anything on the divice, my compurt just will not recognise it.


any ideas ?


thanking you              ENDEAVOUR63


Posts: 91,864
Likes: 24,146
Solutions: 6,233
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 DRIVERS

I would recommend that you install Desktop Manager, version 5, Service Pack 1, withOUT the Media Manager. Download Desktop Manager from here:

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New Member
Posts: 1
Registered: ‎02-24-2010
My Device: 9700
My Carrier: China Mobile

Re: 9700 DRIVERS

I love my 9700. Great everything.

Problem in NOT the phone it's our enterprise server also known as a cyber nanny. I just bought a Freedom Keyboard because I hate thumb typing - I know, I know, but I just can't do it.

When I try to download the driver directly to the BB the server will not let me.

So I downloaded the driver (Freedom_Pro_50.jad) unto my PC's desktop.


NOW WHAT?? How do I get that loaded on my 9700. Desktop Manager will not let me do it.


I don't want to send the keyboard back but without the driver is just doesn't work.



Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: 9700 DRIVERS



If your comapny firewall wont let you download the software then your out of luck.

If you dont have Administrative permission to install software onto your Desktop PC then your out of luck.


Try doing it on a home PC instead...

Checked out my Blackberry FAQ's and Links to Needed Articles here
New Member
Posts: 1
Registered: ‎04-19-2011
My Device: 9700
My Carrier: acn

Re: 9700 DRIVERS

I've done this and everything went well but the momen i updated the device manager it didn't recognize my phone again 

New Member
Posts: 1
Registered: ‎09-29-2011
My Device: 9700
My Carrier: 20497

Re: 9700 DRIVERS