12-11-2012 09:20 AM
I have a BB 9700 bout 2 yrs old, and it just stopped working. its turns on but then i cant do anything, the keys wont work, scroll pad doesnt function. but whn i press alt numerous times during start up i am able to accsess the device. but once im at the home screen, the only place where i can use the scroll pad is in my recent calls list.
Anybody experienced in such a situation?
12-11-2012 01:07 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Otherwise, please attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Further -- any chance that moisture intruded into the device? If so, that could explain everything...and if so, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Good luck and let us know!