01-09-2010 06:38 PM
I've had the 9700 for about 2 months now and twice it has turned off unexpectedly (about a month apart each time) and the only way to get it back on was to plug it into the charger and wait 5 minutes or so and then it starts. Battery is completely discharged then (50% before it turned off). Only third party apps are CNN launcher, Weather Channel launcher, Google Mobile App and Google Maps. The only common item each time was I was in the messages application; emails the first time and BBM the 2nd (today). OS is v5.xxx.296. It runs perfect otherwise. I got a message a few weeks ago there is a software upgrade available but have been reluctant to install b/c when I did my 8110 Pearl a year or so ago it started acting up afterwards. I know the 9000 was/is notorious for this but haven't read alot about the 9700. I thought for awhile I'd gotten lucky and got a flawless unit but it turns out not, I guess. Any ideas for a fix anyone? May end up doing the update to see IF that fixes it but who knows, huh? Thank you for any comments, help. Sam
01-09-2010 07:50 PM
Sam I just had the same thing happen to my Bold 9700 and I haven't had it a month yet. So far no matter what I do I can't get it to turn back on. I'm wondering if anyone else is having this issue.
01-10-2010 06:46 PM
i have had my bold for a few months and it has also just started crashing everytime i plug mine into charge, i havent been able to find any solutions or even the reason why it has started to do this as it has been perfect until now
01-10-2010 09:48 PM
My bold 9700 does it once a week I have changed out my phone 4 times now. I do have a fix now to get it started download the operating system and reload it from the BB desktop manager it will restore it and get you back up.
There are issues with the 5.0 OS and it seems BB is sitting on their butts again!
01-10-2010 09:53 PM
I thought I was the only one whose phone completely shut down and wouldn't turn while charging! The only way I am able to revive it is to disconnect and reconnect the battery. This is my first experience with a Blackberry and I mistakenly thought it was more sophisticated than that!
01-31-2010 08:02 PM
I just had my third crash in as many months. Happened last night when was BBM'ing my daughter. She sent a pic by BBM, I accepted and before the download started it crashed again. Only way to get it started was to plug the charger in and wait 5 minuites or so for it to restart. The funny/weird thing about this all three crashes have happened almost a month apart to the day. Twice I was in BBM and the very first time it happened I was reviewing emails, so it seems to be an issue with the messaging part of the 9700. Also, the battery is COMPLETELY discharged when it does restart (about at 50% capacity at crash). I've not reloaded the OS because other than those 3 instances the unit has performed flawlessly. I'm afraid it will get worse if I try to 'fix' it. You would think that the folks at RIM would monitor their own 'community forums' and would offer some kind of assistance to the people experiencing these kinds of issues. Don't get me wrong, I love my BB and the others I've had over the years but when you drop the kind of money for the 9700 that we've ALL dropped there should something done to help us out. Thats my 2 cents worth, I'm done now!
02-01-2010 04:14 AM
03-22-2010 12:45 PM
This just happened to me, plugged my phone charger to the wall,set my alarm and woke up this morning to find phone completely shut off tried to turn it on but just a red blinking light and then nothing. connected it to my comp. and clicked on my desktop mang. and after a few mintues,it turned off. What is going on? How can this be fixed? I just got my 9700 about a month ago?