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New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

9700 will not updat to OS6

Spent hours trying to get phone to update. Had the white screen of death and only thing i could get going was OS 5.1.0.98. Now i can not update it any way. any suggestions?

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 will not updat to OS6

I don't know of anyone who recommends upgrading the 9700 to OS6, it's memory use is too great for the installed memory of the 9700 and will cause lagginess and slow operation... stick with OS5.




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New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

Re: 9700 will not updat to OS6

I was using os 7. i just figured i would have to go through os 6 to get there.

 

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 will not updat to OS6

No, you're not using and haven't been using OS7 on the 9700 model.

 

Perhaps you have a different model.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

Re: 9700 will not updat to OS6

What i was using let me side swipe the track pad to give me downloads, favorite, all, etc. and i could click on the upper part of the screen and search my phone  and change my connections and what it my phone now does not do this. i updated this phone aboutn 1-2 years ago when Blackberry sent the update

 

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 will not updat to OS6

OK, I don't know what it was, but it was not OS7.

 

Perhaps you updated the 9700 from OS5 to 6.

 

Would you please double check exactly what model you have?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

Re: 9700 will not updat to OS6

yes i do have a 9700 BBerry bold. now trying to put in os 6 and it still says there are no updates.

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 will not updat to OS6

Perhaps Rogers has not released OS6 for the 9700, I don't recall.

 

You can install another carriers OS release if you want, let me know.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

Re: 9700 will not updat to OS6

all my problems started when i did a factory restore and about a month later realized there were no maps> rogers said that i restored all my stuff but no operating system and said  that i needed to add a os. usually pretty savey at this kind of thin but after the white screen of death and only able to get back OS5 im dumfounded on why it will not up date to OS6

New Contributor
bonbon1472003
Posts: 9
Registered: ‎04-10-2013
My Device: 9700

Re: 9700 will not updat to OS6

I used BBSAK and i'm good. I  have everything back and OS6 running. I was wrong about OS7 thanks for your help