BlackBerry® Bold™

[Msheridan]

My Bold 9780  battery drained completely (overnight) and when I went to charge it again it won't turn on. I tried charging it overnight and still nothing, I have also tried another fully charged battery and that won't work. My Desktop manager software doesn't detect it. Just before it died I had actually transferred all of the data onto a new blackberry and the software said I could now wipe my device but I didn't bother yet. Any idea??

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens (you may need to allow it to charge if it has gone completely flat)

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

[Msheridan]

I tried the first sequence (4.5 hours) with no luck so then I took the battery out and put it into a new BB bold and charged it fully. I then took the battery out and placed it back in the original BB and it turned on so thank you!!!!!!

[sdgardne]

You are most welcome...enjoy!