05-16-2011 12:35 PM
This is a software problem related to the update.
Please try this:
Pull the battery out, reinsert the battery and keep the escape key pressed for around 1 minute. This kicks the phone into safe mode. Please try this and see if the phone starts. Please try to connect to Desktop Manager and backup data.
If not, follow this (there is a high probability that your data will be lost)
Connect your phone to desktop manager while it is rebooting. Desktop Manager will be unable to connect and give you the option to update. Click update and install the recommended or current versions, the one which is better.
Have you installed BB Protect, it backs up your crucial data so its never lost due to problems like these.
Please post as to how it goes.
05-16-2011 01:30 PM
09-17-2011 08:06 AM
10-10-2011 04:00 PM
I follow your instructions, when I got to the software update window I have to press ignore to the backup since it did not connect to the BB device; then it started the install and shows "reconnecting to JVM" but the device continue re-booting. It's been over an hour since it started and I do not see any progress.....
01-15-2012 06:31 AM
I'm having major issues. My Bold 9780 was stuck in reboot, it would get to around 70% then just start rebooting again. I read that I should reinstall the OS, so I did and it worked.
Unfortunately my most recent backup(manually I guess) was last April, so I wanted to download Blackberry Protect again because I had more recent backups saved in there. But the App world made me update the identity before it would let me do anything, so I updated that and afterwards it automatically rebooted itself.
Now it's stuck there again =( So I tried reinstalling the software yet again, but this time it didn't work. Instead of reconnecting to the device after reloading apps and whatnot back on, the phone kept rebooting itself and never fully connecting.
I let it sit for at least twice as long as it says, then I eventually just unplugged it, which terrifies me because it might be dead now but it was just sitting there rebooting, doing no good at all.
I don't know what else to do =( I'm so stressed out. It's 4:30am right now and I'm nowhere near sleep because I ruined my phone =( PLEASE PLEASE PLEASE HELP!
PS: I've pulled the battery many times. Pulled the battery and the SIM, pulled those with the memory card. Held the power key down to get rid of any remaining battery power once the battery was out. I don't know what else to try. I'll take it into Rogers tomorrow but they usually don't know anything and just say they have to send it in so they're really no help to me. Please Blackberry community: help.
12-05-2012 08:29 AM