snehadalmia wrote:
I am stuck with the same problem. I tried doing both, but nothing works. The desktop manager does give me the option of 'repair' but does not suggest any updates. It gets stuck on the 'checking for updates' dialogue box. What do I do?
Hi and Welcome to the Community!
So, the "repair" does nothing? I cannot tell for sure. But, these articles may be useful:
- http://crackberry.com/blackberry-101-lecture-12-ho
w-reload-operating-system-nuked-blackberry - http://www.blackberryfaq.com/index.php/What_to_do_
next_if_Jl_Cmder_will_not_connect_and_wipe - KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
- KB27956 How to recover a BlackBerry smartphone from any state
Before attempting, you may want to be certain that your Desktop Software is up to date:
And, if you are on a PC, also download and install to your PC the OS package you desire for your BB:
If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
- C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | ||
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