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BlackBerry® Bold™

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New Contributor
payamf1
Posts: 3
Registered: ‎11-06-2012
My Device: Bold 9780

9780 just shows up a white screen for months HELP Please

months ago my new BB 9780 showed a white screen up when i ended a phone call.

my device working properly right now without any problem even it goes to lock mode and when i press the lock button it's goes on again. the main problem is that sceen is just white white and white.

i have tried to disassemble the device for 2 times and screen works great for minustes each time i assembled it back, but the problem begins in a while and screen goes white again.

 

enclosed that there is no one who knows about fixing BB in my country!!! and as you see from my bad english i'm not living in a blackberry-supported country :smileyindifferent:

 

 

please help me... i have lost my dear blackberry for months :smileysad:(

 

this is some pictures of the device when i press any button:

 

 

Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: 9780 just shows up a white screen for months HELP Please

Hi,

 

Please go through the KB KB11320 of clean reload OS and try..

 

Good luck..!!

 

 

New Contributor
payamf1
Posts: 3
Registered: ‎11-06-2012
My Device: Bold 9780

i have tried this about a month ago but not helps me :( a...

i have tried this about a month ago but not helps me :smileysad: any other suggestions?

Forums Advisor III
unleashurself
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780

Re: i have tried this about a month ago but not helps me :( a...

[ Edited ]

Please boot your handheld in safe mode and analysis for few days and share status with us.

 

KB KB17877 to boot handheld in safe mode...

 

 

New Contributor
payamf1
Posts: 3
Registered: ‎11-06-2012
My Device: Bold 9780

Re: i have tried this about a month ago but not helps me :( a...

im afraid of saying i couldn't do this because white screen appears again just when i insert the battery and i cant recongnize that when i'm on progress bar or anything... :smileyindifferent: