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New Contributor
US7582
Posts: 2
Registered: ‎01-18-2013
My Device: Bold 9780/9900

9780 reboots randomly 8-10 times a day

Hello to all.

 

I have an issue with my 9780. It crashes and reboots 8-10 times a day. Sometimes it just switches itself off.

 

I've tried:

-wiping, reinstalling OS (including various up and downgrades)

-different batteries (including a business card between the battery and the battery door, the issue also appears when the phone is connected to the charger)

-different SIM cards and carriers

-operating the Bold with 2G and 3G, 2G only, 3G only

-removing/reinserting memory card, different memory cards

-removing/reinstalling all removable apps (3rd party and native ones)

-mobile connection/wifi on/off

-giving to device to the service (and waiting 1 month to get it back)

 

There are some entries in the event log of the device for the time shortly before a crash/reboot:

 

1. ca. 10 times "i net.rim.networkapi - Fatf 1/3/6"

2. a net.rim.tcp - open

3. a net.rim.tunnel - Stat -1 0 4

4. a net.rim.tunnel - Clos -1

5. E net.rim.tcp - TNLf 10

6. a System - VM: 100086 gc=0 idle=1 native=none

7. a System - System Startup

 

Step 1 to 5 are in the log ca. 20 times before every crash/reboot.

 

 

Background Info:

 

Bold 9780

6.0.0.668

 

 

 

 

Thanks in advance.

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9780 reboots randomly 8-10 times a day

Hi and Welcome to the Community!

You have certainly been through a lot, but I do not see these two things listed...


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this tedious procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
US7582
Posts: 2
Registered: ‎01-18-2013
My Device: Bold 9780/9900

Re: 9780 reboots randomly 8-10 times a day

Thanks for the reply.

 

I will try this.

 

Are the symptoms that appear on my device already known or am I the one and only with this specific issue?

 

Do you know what the error message from the event log is about?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: 9780 reboots randomly 8-10 times a day


US7582 wrote:

 

Are the symptoms that appear on my device already known or am I the one and only with this specific issue?


I have no way to know...as a user-to-user community, there is no formal tracking of anything here. We're not RIM, tracking bugs and such...we're just other users, volunteering to try and help out others. I can say that your symptoms likely have been experienced by others, but I can't point to anything specific.


US7582 wrote:

 

Do you know what the error message from the event log is about?


Not a clue.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.