Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Visitor
Posts: 1
Registered: ‎09-03-2012
My Device: Bold 9780
My Carrier: Telus

9780 screen turns white, please help :( (video included)

So this problem started about 2 weeks ago. If I press in the bottom right corner of my screen and the end button, it will turn the whole thing white. But once I press the lock/unlock key, it locks and then I unlock it and its fine again. Its not a year old yet but I bought if off ebay so I'm not sure if its covered under warranty(though the listing said it said it was). So my question is what should I do to fix it? I have included the link to the video, hopefully it helps

http://www.youtube.com/watch?v=ScqQlsFwxYk

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: 9780 screen turns white, please help :( (video included)

Hi Jolene-C,

 

Welcome to the Support Community!

I would suggest backing up your data and performing a clean reload of your BlackBerry® Device Software to rule out any possible issue with the software that may be causing your BlackBerry® Bold™ 9780 smartphone screen to turn white. For the steps to do this, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!