09-03-2012 04:37 PM
So this problem started about 2 weeks ago. If I press in the bottom right corner of my screen and the end button, it will turn the whole thing white. But once I press the lock/unlock key, it locks and then I unlock it and its fine again. Its not a year old yet but I bought if off ebay so I'm not sure if its covered under warranty(though the listing said it said it was). So my question is what should I do to fix it? I have included the link to the video, hopefully it helps
09-06-2012 02:01 PM
Welcome to the Support Community!
I would suggest backing up your data and performing a clean reload of your BlackBerry® Device Software to rule out any possible issue with the software that may be causing your BlackBerry® Bold™ 9780 smartphone screen to turn white. For the steps to do this, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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