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ac123
Posts: 1
Registered: ‎06-19-2014
My Device: Bold 9780
My Carrier: Bell

9780 stops sending and receiving all messages

Hey all,

 

My 9780 randomly stops sending and receiving all messages (text and email).  When I try to send a message the little clock icon never changes to the check mark and the message is never sent.  The only way to know if I can send/receive is to try to send a message and have it fail,  Some days I don't send any messages at all, so I don't know that I've been mising emails and texts all day.

 

Removing the battery fixes it temporarily, but it's starting to happen more frequently and now I keep thinking that I'm missing messages. 

 

I suppose it's just a coincidence that this is happening as my contract is nearing the end and Bell keeps texting me to buy a new phone?  Planned obscelesence or outright sabotage?

 

Any thoughts on how to fix this issue?

 

Thanks.

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Hall of Famer II
sdgardne
Posts: 47,704
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9780 stops sending and receiving all messages

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


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