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cdq
New Contributor
Posts: 2
Registered: ‎06-24-2013
My Device: 9790

9790 - 2 trackpad issues

Hello,

 

I am experiencing 2 issues with my trackpad on 9790:

 

1. I am unable to use my BB outdoors - I believe that this issue has been raised before on the forums and I have given up finding an easy solution

 

2. Indoors, my trackpad works fine for general navigation EXCEPT when I am in the header of an email message or sms. So, I am able to navigate through the body of an email but the moment I reach the top of the message, the trackpad totally freezes ! Also, when I want to send a new email, my cursor is by default situated in the header (TO field) of the new email message and thus totally freezes.

 

Anyone can offer help with the above?

 

Thanks !

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9790 - 2 trackpad issues

Hello cdq

 

Welcome to the forums. 

 

Have a look at the following article which may help you with your issue. Remember to backup your data before doing any of the steps listed. 

 

Trackpad, trackball, or keyboard not working on a BlackBerry smartphone

 

Let us know if this helps and if you have any other questions. 

-SR

 

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cdq
New Contributor
Posts: 2
Registered: ‎06-24-2013
My Device: 9790

Re: 9790 - 2 trackpad issues

Hello,

 

I have followed all the steps in the article you suggested, without any help.


Can you recommend anything else or should I return the phone to after sales?

 

Thanks