Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Jam_Apple
Posts: 2
Registered: ‎10-30-2012
My Device: Bold 9790
My Carrier: Fido

9790 always in SOS mode

Hi, since i bought this phone in April, its always been giving me SOS mode except for when i orient the phone in a certain way, in certain spots of my room. Other that that, i can't go anywhere in the house, its just SOS. I bought the phone with WIND Mobile. Thinking it was WIND that had the problem, i unlocked the phone to try it with Fido. It's confirmed that it is NOT the wireless carrier that has the problem, its the actual phone itself. 

 

Is there a fix for this?

I don't want to believe that I spent $400 to buy the phone and its nothing but an expensive paper weight.

Please use plain text.
New Contributor
chaihg
Posts: 3
Registered: ‎10-26-2012
My Device: Bold 9900
My Carrier: Base

Re: 9790 always in SOS mode

Have you kept the network settings to "Automatic" and did a battery pull? When there is SOS, what provider is shown in the network settings area? Does other phones work in your house?
Please use plain text.
New Contributor
Jam_Apple
Posts: 2
Registered: ‎10-30-2012
My Device: Bold 9790
My Carrier: Fido

Re: 9790 always in SOS mode

i've tried automatic, manual, multiple battery pulls, system resets.

when it says SOS, it doesnt say any provider, just the wifi network im connected to
Please use plain text.
New Contributor
chaihg
Posts: 3
Registered: ‎10-26-2012
My Device: Bold 9900
My Carrier: Base

Re: 9790 always in SOS mode

When you boot up, the phone usually searches for signal and then blinks with the network operator name. What does it do in your case? I mean, when it searches for operator network what does the error come up with? Did you buy a used phone?
Please use plain text.
New Contributor
samirmansuri
Posts: 4
Registered: ‎07-18-2014
My Device: blackberry bold 9790
My Carrier: 919974392741

Re: 9790 always in SOS mode

i have the same problem. when i switch on the phone, the network comes for 4-5 seconds only and then in sos mode. i have inserted my sim in other phone and it works fine in other mobiles. what should i do.


chaihg wrote:
When you boot up, the phone usually searches for signal and then blinks with the network operator name. What does it do in your case? I mean, when it searches for operator network what does the error come up with? Did you buy a used phone?

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,021
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9790 always in SOS mode

Refer:

  • Article ID: KB03448 Network status indicator shows "SOS" on the BlackBerry smartphone

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
samirmansuri
Posts: 4
Registered: ‎07-18-2014
My Device: blackberry bold 9790
My Carrier: 919974392741

Re: 9790 always in SOS mode

i have done everything you said but no result. do i have to repaire it in your service center .. is this a hardware fault?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,021
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9790 always in SOS mode


samirmansuri wrote:

i have done everything you said but no result. do i have to repaire it in your service center .. is this a hardware fault?


Technically speaking, "no result" is impossible to understand...I must assume that the behavior you see is unchanged via the various steps.

Do note please that I have no service center...no one here on this thread works for BB...refer:

At an internet distance, the best that can be hoped for regarding hardware issues would be a deductive process...ruling out all other possible causes, leaving hardware as the most likely. But, that process takes quite some time as there are many other things to be ruled out, each requiring you to conduct whatever steps are required. We have not done anywhere near enough of that to make any conclusion whatsoever, and if you are going to submitted your device to a service center, then it would be time for us to step back and let those who have the device in their hands take over.

Good Luck and let us know!!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Super Contributor
curve8530curve8330
Posts: 390
Registered: ‎08-31-2013
My Device: BlackBerry Z10
My Carrier: Verizon Wireless USA

Re: 9790 always in SOS mode

Personally, i think that the SIM card is bad or is not making a good connection, if you changed SIMs, get a Q-tip and some rubbing alcohol and GENTLY clean the sim contact points if accessible. If so, let the phone dry off before putting the sim back in. Remember, rubbing alcohol is 70-90% water, so try not to get it anyware but on the port.

1. If a post has helped you, show your appreciation by clicking Like at the bottom of the message box.
2. If a post has solved your question, please click ''accept as solution'' to verify your question has been solved.
Please use plain text.
New Contributor
samirmansuri
Posts: 4
Registered: ‎07-18-2014
My Device: blackberry bold 9790
My Carrier: 919974392741

Re: 9790 not charging and not starting or booting up when switched on

my blackberry 9790 has another problem now. it does not start or boot up when i switch on the phone. it does not charge either when i plug it to the charging socket. what should i do. no led came up when i charge the phone.

Please use plain text.