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Contributor
snow_cow
Posts: 17
Registered: ‎10-18-2012
My Device: 9790
My Carrier: wind

Re: 9790 battery

This isn't just you DA1 this phone is garbage

I'm on my 2nd phone and 3rd battery, I am now 2 months out of warranty and I am stuck with this piece of **bleep** phone.

 

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JSanders
Posts: 84,391
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery


snow_cow wrote:

This isn't just you DA1 this phone is garbage

I'm on my 2nd phone and 3rd battery, I am now 2 months out of warranty and I am stuck with this piece of **bleep** phone.

 


Perhaps you should explore what's happening to drain the battery. I assure you it's not inherent to the model, I've had and seen too many which have excellent battery life.




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Contributor
snow_cow
Posts: 17
Registered: ‎10-18-2012
My Device: 9790
My Carrier: wind

Re: 9790 battery

[ Edited ]

It is the model.

Have you read the 8 page thread on this issue?

This phone reboots randomly, shows 90% battery then reboots and shows 20%.

 

Constantly turns the radio off with "low battery" when its showing 75%+

 

 

I can't use it for more then 30mins after a full charge on both this and the old one, even after removing all applications.

battery has been changed and no difference.

 

 

This phone is garbage and rimm needs to recall it.

 

 

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JSanders
Posts: 84,391
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

Sorry, it's not a problem across the entire model line.

You need to look at underlying issues that may be causing the reboot and battery drain.

 

You're not going to convince me otherwise, I know too many users with that model who don't have that issue.

 

If you need assistance with yours, please be kind and ask. You're not going to force to RIM to recall the model by continuing to fuss in here.




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Contributor
snow_cow
Posts: 17
Registered: ‎10-18-2012
My Device: 9790
My Carrier: wind

Re: 9790 battery

I don't believe it.

 

It's the phone and its not just me people at work with the same model have the same problem, this is my 4th BB.

 

That's great that you have a different model that doesn't have the problem.

 

even when the phone is erased and back to stock it has the same problem.

 

Get a new one, fine for a bit gradually gets worse, it also gets quite hot.

 

As long as you don't enable Radio it won't reboot that's great if you don't want to use it as a phone.

 

This is my 2nd phone and 3rd battery, it's the phone.

 

Please give me your insight on what is causing the battery drain on a new phone with nothing installed?

 

 

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JSanders
Posts: 84,391
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

You can believe the Earth is flat, and that doesn't make it fact.

 


snow_cow wrote:

 

Please give me your insight on what is causing the battery drain on a new phone with nothing installed?


It is impossible to have a working BlackBerry device with "nothing installed".

 

  1. What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
  2. When does yours spontaneously reboot, what are you doing at the time?
  3. At Options > Device > Application Management, what ALL applications are listed. All?
  4. At the same location, swipe left to CPU cycle and what applications are most using the CPU?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Contributor
snow_cow
Posts: 17
Registered: ‎10-18-2012
My Device: 9790
My Carrier: wind

Re: 9790 battery

1. 7.1.0.174

2. sometimes using it to surf sometimes nothing, sometimes it reboots while plugged in.

3. ALl are listed.

4. System is using 1% applications are using 1%... just after I wrote that it rebooted on it's own yet again. 

 

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JSanders
Posts: 84,391
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

3. Please list them.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
snow_cow
Posts: 17
Registered: ‎10-18-2012
My Device: 9790
My Carrier: wind

Re: 9790 battery

Sorry for the delay my phone rebooted 3 times while trying to get the list while plugged in.

 

7.1 system software

app world

app resource monitor

device analyzer

maps

messenger

mobile conference

protect

browser

calc

calendar

canadian tire

cineplex

clock

contacts

docs to go

dod root certs

ebay

email setup

facebook

google talk

file explorer

help

home screen

im+

media

messages

options

password keeper

password lock

phone

plans application

setup

social feed

tasks

td canada trust

tty support

twitter

voice dialing

weathereye

windows live messenger

youtube

 

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Visitor
demmy
Posts: 1
Registered: ‎12-10-2012
My Device: 9790 oem
My Carrier: etisalat

Re: 9790 battery

I purchased the same 9790 and i am experiencing the same problem if not worse. My phone heats up even without being used, as long as it is on and i fear it exploding. All i have running is Home, mail, phone, browser and BBM
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