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luv2stub
Posts: 4
Registered: ‎05-24-2008
My Device: Not Specified

9790 ghost battery drain

My phone indicates that the battery is low and then shuts down. After it shuts down the battery life appears to be restored.

Sometimes the shut down happens up to 3 times consecutively.

Also, I recently purchased a new battery. The older battery which worked well now doesn't work at all which leaves me wondering if it is related to the other issue.

Can you help?

 

Thanks

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 9790 ghost battery drain

Hello luv2stub and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your battery and your device performance.

 

To clarify, you bought a new battery and the same issue happens? Or does the new battery display the same error and power off? 

 

Thanks!

-HMthePirate

 

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Forums Advisor III
mondi21
Posts: 1,160
Registered: ‎07-08-2013
My Device: 9320/7.1.0.865 (B2428)

Re: 9790 ghost battery drain

Make sure the new battery is not fake.
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Contributor
RaverWild
Posts: 41
Registered: ‎08-08-2012
My Device: BlackBerry Bold 9790
My Carrier: Wind Mobile

Re: 9790 ghost battery drain

I also have 9790. Problem comes with what apps you use - some apps drain your battery for 30 minutes and the battery is then super-hot. I avoid using such apps. Sad but true.

For example install the Fashion Icon game - it's cool game but drains my battery for 20 minutes. I deleted the game. This is just one example.

So check when this happens - for sure you are using some app which drains your battery. Find out which app is this and delete it. Sad but true.