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saurabhgupta
Posts: 1
Registered: ‎10-19-2012
My Device: bold 9790
My Carrier: Vodafone

9790 reboots as soon as battery level goes below 80% or so.

BB support engineers, 

 

My observation is that REBOOT issue some how related to battery level reader s/w or something. because as soon as battery level goes below 80%(approx), device start rebooting and after some reboots it shows battery level in "red'.

 

Remove battery put back and 80% cases reboot cycle stops and battery level is normal. However it remains for some time only. try to make/recv call and it starts rebooting again.

 

Please look into this reboot issue and atleast suggest some solution.

 

 

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9790 reboots as soon as battery level goes below 80% or so.

Hello saurabhgupta, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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