9790 reboots as soon as battery level goes below 80% or so.

saurabhgupta · ‎10-19-2012

BB support engineers,

My observation is that REBOOT issue some how related to battery level reader s/w or something. because as soon as battery level goes below 80%(approx), device start rebooting and after some reboots it shows battery level in "red'.

Remove battery put back and 80% cases reboot cycle stops and battery level is normal. However it remains for some time only. try to make/recv call and it starts rebooting again.

Please look into this reboot issue and atleast suggest some solution.

SmoothRider · ‎04-01-2008

Hello saurabhgupta,

Welcome to the forums.

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

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9790 reboots as soon as battery level goes below 80% or so.

Re: 9790 reboots as soon as battery level goes below 80% or so.