Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
heathers31
Posts: 1
Registered: ‎07-03-2013
My Device: blackberry 9790
My Carrier: virgin

9790

Hi Does the Blackberry Bold 9790 have issues with the lock button on the top of phone, Its broken and my phone company are saying its not in warrenty even though iv had it 8 months. And they want me to pay £100.00 for the repair. I know a few peole who have the same problem as me. Is it a manufactuing fault can you please let me know.

 

Thanks

 

Heather

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9790

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

 

BSCF User Comm.JPG


So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, but should be escalating to their management.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.