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BlackBerry® Bold™

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spook181
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spook181
Posts: 2
Registered: ‎02-06-2013
My Carrier: orange

9900 BLACK SCREEN

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‎02-06-2013 12:27 PM

have a 9900 2 months old worked OK but now comes on without SIM in but once Sim is in it blacks Screen and can do nothing?What can i do ,have read on web similar problems with others ,Is there a update to cure this ?

 

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FozzieBear
Posts: 2,028
Registered: ‎07-13-2009

Re: 9900 BLACK SCREEN

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‎02-13-2013 11:24 AM - edited ‎02-13-2013 11:25 AM

Hello spook181,

 

Sorry to hear about the issue you are experiencing with your BlackBerry Bold 9900 smartphone screen.

 

Please perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

If this process fails to address the issue for you, please contact your point of sale for options.

Thank you.


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