Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
Posts: 25
Registered: ‎05-31-2008
My Device: xxx
My Carrier: xxx

9900: Backlight-timeout leeds to black screen

this problem occured suddenly:
In case the backlight-timeout elapses the screen gets dark and does not awake any more! No matter which keys are striked, the trackpad and the keyboard will get lighted, but the screen does not.

Fmpov it can't be the display itself as it works well after having pulled the battery and restarted the gear. Until the next timeout elapses and the BB gets dark again. Even shut-off does not work

Wipe and new installation did not help either: V.7.1.0.746

Can anyone help?

 

Guru I
Posts: 18,442
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900: Backlight-timeout leeds to black screen

If you've already reloaded the OS, that only leaves a hardware problem. I'd contact your provider and see about a warranty replacement...if the device is less than a year old.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 25
Registered: ‎05-31-2008
My Device: xxx
My Carrier: xxx

Re: 9900: Backlight-timeout leeds to black screen

Thanks John,

 

My 9900 has already been replaced twice (due to an other problem each). Bad luck.

 

Thank's nevertheless!