BlackBerry® Bold™

[frabas1]

my 9900 is not charging getting message that source cannot charge my phone and my phone will not connect to computer when connectted with usb. i have tried diferent chargers and usb cable, nothing works. have been getting this error pop up once in a while and did not think anything of it until now.

cant anyone help me in what to do and now my 9900 is dean cause the battery is depleted.

[sdgardne]

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

1. With the battery inside, connect your BB to the wall charger
2. Leave it alone for 2 hours, no matter what the LED or the display does
3. Remove the battery
4. Wait 15 minutes
5. Insert the battery
6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

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It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!