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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎08-22-2014
My Device: 9900
My Carrier: Orange Botswana

9900 died

my blackberry 9900 died 2 months ago and it wont go, i put it in the charger and nothing happened, i took it where i bought it and they said it is dead because when they put thier cord in the red light wont go on to show that they can fix it, i took it to two other places for a second opinion and they said the mother board and hard drive are dead but i have not even used it for 2yrs and it was brand new.  how can i fix it?

Hall of Famer II
Posts: 55,017
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9900 died

Hi and Welcome to the Community!


While Internet-distance support can never be as accurate as qualified in-person support, there are some things you can try.

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


If the other BB works fine with your battery, and your BB does not work with the other "known good" battery, then indeed what they have told you could be true. But, again, at an internet distance, we can only deduce the likely cause...we can't really diagnose.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.