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New Contributor
mrahim1991
Posts: 3
Registered: ‎02-17-2013
My Device: Blackberry 9900
My Carrier: Rogers

9900 keeps shutting off

hi there  i have a 9900 and recently, maybe 2 or 3 months now, it  shutting off  to turn it back on have to connect it to a charger. it never shuts off when it is connected to a charger. do you think it could be the battery? because at times when it shuts off the battery will show more than half, but then when  i put he charger and it turns on the battery is on ed or yellow. help!

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Hall of Famer II
sdgardne
Posts: 48,014
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9900 keeps shutting off

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
mrahim1991
Posts: 3
Registered: ‎02-17-2013
My Device: Blackberry 9900
My Carrier: Rogers

Re: 9900 keeps shutting off

Do I keep it connected to the charger when I remove the battery? Thanks!
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Elite II
BillJ
Posts: 8,901
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: 9900 keeps shutting off

sdgardne is busy with another member, so allow me to jump in for him.

 

Yes, you keep it connected to the wall charger when removing the battery.

 

 

I now return the thread to sdgardne.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Hall of Famer II
sdgardne
Posts: 48,014
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9900 keeps shutting off

Thanks BillJ! That is correct, for I had said...


sdgardne wrote:


throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):





Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
trandat
Posts: 5
Registered: ‎04-07-2013
My Device: 9930 Verizon
My Carrier: Viettel

Re: 9900 keeps shutting off

Do you get fix with this kick start solution. my 9930 has the same symptom with this but I failed with kick start. Only work once charger or USB connected
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New Contributor
trandat
Posts: 5
Registered: ‎04-07-2013
My Device: 9930 Verizon
My Carrier: Viettel

Re: 9900 keeps shutting off

Red led is not ON as other 99xx power  issue reported

 

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Hall of Famer II
sdgardne
Posts: 48,014
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9900 keeps shutting off


trandat wrote:
Do you get fix with this kick start solution. my 9930 has the same symptom with this but I failed with kick start. Only work once charger or USB connected

Hello,

 

Please re-read the post containing that process...for there are two processes in that post to attempt, and you seem to only have attempted the first one.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.