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New Contributor
WetRat
Posts: 4
Registered: ‎10-12-2012
My Device: 9900

9900 radio OFF, SIM card not registered

Hi. I've bought Blackberry 9900 few weeks ago on ebay and last week stop working.

There is no signal - Mobile network radio -off.

In Options -> Device ->  Advanced System Settings -> Sim Card -> there is just ID: (numbers)but there is no Phone Number - Unknown Number.

 

How can I check if it's reported as stolen?

Or maybe any other solve?

Thx

Bart

JSanders
Posts: 86,461
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 radio OFF, SIM card not registered

There doesn't have to be a number on that screen. You can press Menu > Edit Phone number and add yours.

 

Try a SIM card swap.




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New Contributor
WetRat
Posts: 4
Registered: ‎10-12-2012
My Device: 9900

Re: 9900 radio OFF, SIM card not registered

thanks for reply.

I have second mobile - same model working, and already swap cards between - in broken mobile any sim card not work. 

I've already try to upgrade - no results.

Any other ides?

JSanders
Posts: 86,461
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 radio OFF, SIM card not registered

a second mobile what?


WetRat wrote:

 in broken mobile any sim card not work. 

 


I don't understand that.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
WetRat
Posts: 4
Registered: ‎10-12-2012
My Device: 9900

Re: 9900 radio OFF, SIM card not registered

I mean - I was try with few other sim cards - same effect - no signal and radio off.

When I trying to turn radio on - after around one minute scanning back to off.

 

JSanders
Posts: 86,461
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 radio OFF, SIM card not registered

You can call your mobile provider with the IMEI and ask if it is blacklisted or reported as lost or stolen.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
WetRat
Posts: 4
Registered: ‎10-12-2012
My Device: 9900

Re: 9900 radio OFF, SIM card not registered

These idiots do not acknowledge that the phone does not work at all, and explain that they have today the technical problems with the signal.

Will not help, maybe tomorrow with other support engineer.

Any other options to check this. Is there any internet service which can provide me these informations?

Thx