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BlackBerry® Bold™

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New Contributor
badboy2sweet
Posts: 3
Registered: ‎03-16-2013
My Device: Bold 9900
Accepted Solution

9900 wifi advise

My wifi shows my "saved Network". It shows a green wifi sign and a lock. As soon as I try to connect, I get message " Failed to authenticate against the network". Handset is a 9900. I am trying to connect to bbm voice. Please advise. Thanx

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: 9900 wifi advise

The usual troubleshooting techniques are to reboot your Wi-Fi router then delete your saved home Wi-Fi network on your phone then re-add it.

 

 

Try that and let us know if you're successful in connecting.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
badboy2sweet
Posts: 3
Registered: ‎03-16-2013
My Device: Bold 9900

Re: 9900 wifi advise

Hi

Thanx for the advise so far. I am not very technologicaly minded.  I deleted the old wifi, it started scanning for wifi just after the delete, it now promps me for a passphrase (8-63 characters), could you maybe give me an idea where to find this passphrase.

Thanx

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